Customer FAQ’s

If you want to buy/sell cryptocurrencies you have to make KYC=KNOWYOURCUSTOMER and send your valid ID/PASSPORT copy, your Boerse.website username and a valid telephone-number to @sgeldercoin10000 at Telegram or by E-mail to admin(at)boerse.website. Within 24-48 hours we inform you by Telegram/E-mail if you are able/unable to buy/sell on Boerse.website. Our robot is integrated into the largest cryptocurrency trading platforms, including Poloniex and Bittrex. In the span of milliseconds, the robot makes bids and asks on the trading platforms, t hen selects and suggests the best available rate and displays the estimated rate on our site. The rates remain approximate until the transaction is actually made on the blockchain. The exchange rate at the time of a transaction may differ slightly from the estimated rate that you see when you begin a transaction.

Boerse.website is a young and promising project created by crypto enthusiasts. The service provides safe and fast transactions without revealing users identities. We provide the best possible rates by comparing a wide range of reliable trading platforms and work with GELD, GELC, WORK, ETH and BTC.

We don’t fix currency rates and never have because of the volatile nature of cryptocurrency, where the rate of any currency can fluctuate every minute, except for WORK and GELDC coins which are not yet traded on any other exchanges and therefore no fluctuation exist. This is why the final rate may be slightly higher or lower than expected at the end of a transaction, except for GELDC and WORK coins. Keeping the rates fixed would require us to cover market risks and currency volatility, which as a result would make our commission fee much higher. Instead, Boerse.website charges a quite low commission fee (0.5%) and offers the best available rate at the moment the transaction is completed for all 5 coins we offer.

With more than 23 years of experience we’ll ensure you always get the best guidance. We serve clients at every level and always find a satisfied way for all parties envolved.

A wallet is a digital place where you store cryptocurrency coins and tokens. A wallet address is a randomly generated combination of digits and letters that is associated with a particular wallet.

You can create wallet-addresses inside the member-area for GELD, GELDC, WORK, ETH and BTC at Boerse.website at the "Profile" area and save them. Alternatively you can simply fill your wallet-address from external-sources and save them, in case you want to use already existing wallet-addresses.

A tx ID or an hash is the unique address of a transaction in a blockchain that acts as a record or proof that the transaction has taken place. Usually, the tx or hash is a combination of digits and lowercase letters. Whenever you make a payment in cryptocurrency, you receive a tx ID for your crypto wallet. For GELD, GELDC, WORK and ETH you can see your transactions at www.etherscan.io by filling in the searchfield your wallet-address. For BTC you can see your transactions at www.blockchain.com by filling your wallet-address in the searchfield.

Each time any amount of cryptocurrency is sent or exchanged, the currency goes through a blockchain. This process requires a small fee called a ‘network fee’. The network fee is a commission that a blockchain takes from the amount sent in each currency. It is critical to make sure that the amount you want to exchange on Boerse is enough to cover the exchange fees for both the process of sending your original currency and receiving the new currency you want to buy/send. If the sent amount is too low to cover the fees of the network, the transaction will not go through and your funds will be lost.

Unfortunately, blockchain transactions are irreversible. Once a transaction is made (money is sent to a particular wallet-address), it cannot be rolled back. So, if you are going to send/exchange cryptocurrency, be sure to double check all payment details carefully before sending.

Boerse.website sending and receiving transactions for GELD, GELDC, WORK and ETH need only around 5 untill max 30 seconds to be processed. For BTC transactions it takes up untill 1 hour and if a transaction is large (worth over 1 BTC), processing may take longer, depending on the size of your transaction and blockchain capacity.

As a rule, BTC transactions take untill 60 minutes to be processed. If your transaction needs longer, this could be due to a variety of factors, including: